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Credit Guide, Privacy Statement & COmplaints

Credit Guide and Privacy Statement please download our guide.
For Complaints, we request you follow these steps:
1. In the first instance, please contact Roza Finance Group Pty Ltd.
2. If your complaint has not been resolved to your satisfaction within 5 business days, please contact our Complaints Area as detailed below; Telephone: 0402 052 407 Monday to Friday 9am to 5pm (AEST) Email: loui@rozafinance.com.au , PO Box 9, Pascoe Vale South VIC 3044
3. We may ask for additional information and request you to put your complaint in writing to ensure your issue is properly investigated.
4. In cases where your complaint will take longer to resolve, we will update you progressively. will update you progressively.